Our solutions are continuously evolving to satisfy changing customer needs and priorities. We have over 200 IT professionals across multiple sites working to ensure that we are using industry leading technology components to deliver a best in class service to all our clients.
Through Fexco Technology Solutions we have in-house development specialists, who undertake bespoke development and Mobile App development.
Our extensive systems experience includes:
Multi-channel contact centre environment Telephony, (Avaya), Call Recording (NICE), Email, White paper, Web chat, 2-way SMS, IVR
Campaign Management Tools
Knowledge Management Systems
What we offer?
deFacto Insights™ provide enterprise-grade SaaS applications that capture and analyse customer sentiment to create intelligent customer insights, all in real-time.
Using our trustMinder and mindFisher products, deFacto Insights™ are passionate about turning data into meaningful insights which better understand what the customer is really saying about your business.
deFacto Insights™ have customers across Ireland, UK and several EU countries in industries such as retail, utilities, automotive, financial, credit and medical sector to measure Net Promoter Score (NPS) and customer experience.
Our Services include
trustMinder – Customer experience and loyalty measurement
mindFisher – Research engagement and measurement feedback
Please complete this form and a member of the Fexco team will be in contact to discuss your enquiry.