Omnichannel delivery

One voice, across all platforms.

Providing today’s customers with a connected and seamless experience across their chosen communication channels. Fexco’s integrated system leverages contextual intelligence and data in real time, resulting in an interconnected customer support experience.

Find out how to deliver a truly connected customer experience today

Or Simply Call Us:

+353 66 979 2710

Providing your customers with an omnichannel experience

Cost efficient

Expert knowledge

Infrastructure & futureproofing

Scalability & confidence

Here's what our clients say...

“We work extremely well with our business partners FEXCO. Combining our strengths has delivered significant benefits for both our customers and our business. The team in the contact centre are totally committed and regularly challenge our thinking on what’s fit for purpose or help us to understand sustainable business processes and the importance of our customers interactions. Our relationship is very strong with honest and open communication – a truly collaborative partnership”

Bernard Mooney – Customer Care Manager, Gas Networks Ireland

Omnichannel services

Busy lifestyles and advances in technologies mean that customers expect a truly omnichannel experience. Our services will help you meet these expectations.

Digital channels

The digital landscape is constantly evolving. We can help you to strengthen your online presence and to provide your customers with a truly connected experience. Our services include the management of web chat platforms, email marketing and your company's chosen social media channels such as Facebook, Twitter, LinkedIn etc.

Traditional channels

One of the biggest mistakes companies make is to focus too much on digital and to forget the value of direct human interaction. We can help with non-digital communication channels including white mail support, call centre outsourcing ( both inbound and outbound services), lead generation and marketing support.

Admin services

To help you provide a unified customer experience you may need back office support. For example, you may need help updating your CRM database and we can help by providing you with the support and resources you need.

Improve your customer experience with Fexco

Talk to us

Request a callback

Fill in the details below and one of our omnichannel solutions experts will contact you to discuss your specific requirements.

Discover the benefits of Fexco's omnichannel delivery

Cost efficient

Infrastructure and insight take years to develop. At Fexco Outsourcing we offer bespoke solutions that drive increased revenue and reduce costs without compromising service.

Expert knowledge

Our award winning teams continue to drive collaborative client relationships and our expertise earned from a diverse client portfolio inform the future direction of your operations.

Infrastructure & futureproofing

A modern customer base is fragmented by a preference of communication platform. Whether they prefer to communicate by email, phone, SMS, web chat, social media, or even by mail, we can help. Thanks to robust systems and investment in future technologies, Fexco Outsourcing can communicate with the customer on their terms.

Scalability & confidence

We respond to surges in demand in real-time and provide our clients with the confidence of a service designed to be flexible, expansive, and reliable.

Provide your customers with an integrated & connected experience

Fill in the details below and one of our omnichannel solutions experts will contact you to discuss your specific requirements.