What is Fexco MBSC?
The Fexco Managed Business Solutions Centre specialises in the delivery of high quality contact centre and administration services for small-scale contracts (up to 30 seats). We manage pilots for companies who want to trial the use of outsourced services and deliver flexible contact on demand services that enable our clients to engage with their customers as and when they have a requirement.
By combining a skilled solutions team, leading edge technology and a flexible, multi skilled workforce, we provide targeted, cost effective solutions for our clients, which can be mobilised quickly and efficiently. The MBSC supports inbound and outbound contact management across all channels as well as providing end to end document management and administration services.
Contact On Demand
A platform for engaging customers that prioritises success and speed.
Swift mobilisation, flexible contracts
With our experienced, flexible workforce we can have your contact campaign operational within a short timeframe.
Dynamic omni-channel capabilities
Working across multiple channels we provide a wide range of choice and flexibility in the delivery of customer engagement communications. Our solutions are designed using industry leading technology components to deliver a unified communications workspace.
Effective campaign management blending digital and voice channels
We are highly experienced in the delivery of customer campaigns that address the challenges in providing contextualised customer contact. This approach ensures effective customer engagement in your campaign.
Impact orientated, empathetic, people centric approach
With a highly skilled talent pool we focus on a people centred approach to customer contact. Our teams adjust their communication style based on the specific needs to the customer delivering an empathetic service with high customer satisfaction outcomes.
Customer insights and data analytics
Add value to your customer engagement campaign with customer insights and analytics. This intelligence on your customer base will benefit your business decisions far beyond the campaign.
Platform as a service model
We believe that leveraging our technology capability is a critical component in delivering value added service-enriched solutions. Our platform as a service model delivers an adaptable and scalable technology solution.
Fexco MBSO Details
Registered address: Fexco Centre, Iveragh Road, Killorglin, Co. Kerry.