Outsourcing services

Solutions to optimise & grow your business.

Fexco offers a range of business process outsourcing (BPO) services tailored to your needs. Services ranging from contact centre outsourcing to CX transformation to expense management.

We are an award-winning market leader with over 30 years’ experience in providing outsourcing solutions. We have worked with a broad range of companies from start-ups to large corporations. The capability, experience, and commitment of the Fexco team coupled with our collaborative approach will give you the confidence that we can meet your expectations.

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Fexco outsourcing services

Increased customer satisfaction

Revenue growth

Driving efficiencies

Optimum service delivery

CX transformation

Today's customers can be difficult to impress. Customer expectations are constantly rising due to the excellent customer journeys that leading companies provide. We build intuitive and streamlined user experiences into all of our offerings and ensure that these are aligned to your organisational goals. This results in enhanced customer experience and an increased NPS and CSAT score.

Omnichannel delivery

In an Omnichannel world, outstanding customer care is a major contributor to customer satisfaction score across a broad range of contact channels. At Fexco, our understanding of how operational metrics translate into NPS and CSAT scores allows our CC experts to focus their energy and resources in the areas with the greatest impact on the overall customer experience.

Agile contact campaigns

Are resources or expertise stopping you from delivering on your customer contact strategy? Fexco can help, we don't require long contracts or investment in technology. Our experience combined with cloud-based technology and a contact centre of 500+dedicated customer agents will ensure that your customer contact campaign is launched quickly and effectively.

Expense management services

We understand the expense management challenges companies face. We’re here to help by offering a range of solutions, from expense audit and administration services to our Expense Manager software, all tailoured to your specific needs.

Here's what our clients say...

“We work extremely well with our business partners Fexco. Combining our strengths has delivered significant benefits for both our customers and our business. The team in the contact centre are totally committed and regularly challenge our thinking on what’s fit for purpose or help us to understand sustainable business processes and the importance of our customers interactions. Our relationship is very strong with honest and open communication – a truly collaborative partnership”

Bernard Mooney – Customer Care Manager, Gas Networks Ireland

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Customer insights and analytics

Customer insights & analytics

Cauwill part of the Fexco group provides customer insights and analytics services

Services including:

  • trustMinder a 24-7 customer experience monitoring service. Giving you real-time customer insights to help you build your brand trust and loyalty.
  • mindFisher a global customer survey that captures and analyses customer feedback from more than 60 million people. Allowing you to survey your target market. So you can make informed business decisions based on customer research.

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Discover how Fexco's Outsourcing Services can deliver more for you

Increased customer satisfaction

As customer care becomes a defining factor in the success of your business, Fexco brings BPO solutions focused on outstanding customer service experience. Informed by customer feedback and service improvement that will develop your business.

Revenue growth

Thanks to our diverse portfolio, our experienced staff, our swift mobilisation, and our best practice service design, Fexco offer unparalleled customer care leading to brand loyalty, increased sales, and the rise of brand ambassadors.

Driving efficiencies

Fexco is acutely aware of the perils of poorly optimised processes. In-house, we have developed comprehensive analytics tools to ensure the targets set for our clients are met and exceeded.

Optimum service delivery

We operate to Today’s tech-savvy customers expect seamless interactions. By providing omnichannel customer service and support, we can communicate effectively to existing or prospective customers. Across multiple platforms in a way that meets and exceeds their expectations.

Award winning outsourcing services from Fexco

Award winning outsourcing

Rely on Fexco for exceptional outsourcing solutions. We have years of outsourcing experience, extensive operational, and technical skills and a loyal and dedicated employee base. Listening to the customer is the main ethos behind all we do.

That’s why we are an award-winning and market-leading BPO service provider. We are proud of our Global Customer Contact Association and numerous awards we have won along the way from Best CX Transformation (In-house Technology Solution) in 2018 to Best Customer Service Delivery with Bord Gáis Networks in 2013 to name but a few.

Innovate and grow your business with Fexco

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