CX transformation

Streamlining your customer journey to maximise growth.

Fexco Outsourcing examines your customer experience journey and works with you to simplify these customer interactions. By enabling you to provide exceptional customer support to your customers and clients, you can focus on business growth in different areas.

By creating customer journeys that:

  • Capture and convert new leads
  • Improve customer retention rates
  • Increases your CSAT and NPS scores

Streamline your customer journey today

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    Customer Experience Transformation with FEXCO

    Increased customer satisfaction

    Data insights

    simplicity

    Time saving

    Here's what our clients say...

    “We work extremely well with our business partners Fexco. Combining our strengths has delivered significant benefits for both our customers and our business. The team in the contact centre are totally committed and regularly challenge our thinking on what’s fit for purpose or help us to understand sustainable business processes and the importance of our customers interactions. Our relationship is very strong with honest and open communication – a truly collaborative partnership”

    Bernard Mooney – Customer Care Manager, Gas Networks Ireland

    Discover how we optimise your customer interactions

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    Fill in the details below and one of our CX transformation experts will contact you to discuss your specific requirements.

      Customer experience transformation services from Fexco

      Our CX transformation services

      Helping you to provide exceptional customer support to your customers and clients by:

      • Customer Journey mapping to identify and map all customer touchpoints
      • Identifying ways to optimize and personalise these customer interactions
      • Reporting and insight based on real customer feedback
      • Continuous Improvement based on six sigma methodologies.

      Discover the benefits of customer experience excellence

      Increased customer satisfaction

      Personalisation is becoming central to the customer experience, find out what it means to be CX innovator in your market.

      Simplicity

      Examining your customer journeys from a high-level perspective allows for some intuitive solutions to issues before they become problems.

      Data insights

      Using customer data, know every next step and feel confident with a portfolio of actionable insights to drive your business growth. With predictive analytics, you can chart your own future.

      Time saving

      Reducing time spent dealing with customer problems allows your business time to focus on growth and improvements.

      Find out how we can help improve your customer experience journey

      Fill in the details below and one of our CX transformation experts will contact you to discuss your specific requirements.