Agile contact campaigns

Do you need help contacting your customers?

Day to day business can be interrupted with specific challenges, like compliance issues, data adjustments or contract renewals.

Do you have a specific problem that requires customer contact to reach a resolution? Once-off tasks can overwhelm your resources and distract from your core business. Separating this task from critical functions and routine operations allows your business to carry on unimpeded so you can continue to grow.

At Fexco, we understand your challenges. We’ve handled over one thousand campaigns with millions of contacts and outstanding results. We can provide skilled capacity, on demand, to manage your current challenge and deliver results beyond your expectations, rapidly.

View Product Sheet

Find out how to deliver a fast & effective customer engagement service

Or Simply Call Us:

+353 66 979 2710

Agile Customer Contact Strategy

Customised campaigns

Cost efficient execution

GDPR compliant reporting

Skilled communicators

Delivering fast and effective customer communication

1. Analyse

We develop deep insight into the details, requirements, nuances and ultimate aim of your current challenge. We fully understand your struggles, pain points, frustrations and the goals of your customer outreach project.

2. Design

Keeping you in charge, we generate ideas for the most efficient, swift and sensible customer contact strategy to address every area of your task.

3. Implement

Your customers will enjoy a first-class customer contact experience from a highly skilled team over multiple communication channels. By delivering exceptional customer service, you'll build long-term customer relationships. Your customer contact goal is achieved rapidly, intelligently and efficiently.

4. Report

During implementation, track real-time customer feedback. On completion, you receive full records of your customer campaign for future compliance auditing.

Cost effective campaign execution from beginning to end

View Product Sheet

Request a callback

Fill in the details below and one of our agile campaign experts will contact you to discuss your specific requirements.

Omnichannel customer support services

Phone

We have the resources and telephony infrastructure to handle your inbound and outbound call needs. Customer service outsourcing with Fexco makes sense, as we will act as a full extension to your brand to provide a seamless customer experience.

Social media

Customers are spending more and more time on social media, ensuring your business is set up to manage these customer interactions is business critical. If you don't have the resources to do this in-house, we can help with your social media monitoring and management outsourcing needs.

Email

Our expert customer service team and email software will enable you to reply to thousands of emails every week in a professional, timely and effective manner that ensures a high level of customer satisfaction.

Live chat

Instantly reply to your customer’s queries and requests online in a cost-effective manner through our expert live chat contact centre services.

Call centre services focused on customer engagement

Why choose us for your customer contact strategy?

This customer engagement service delivers success rates in excess of 85%. We go beyond implementation and look for opportunities to enhance your business.

  • No long contracts.
  • No commitment to long-term resources.
  • No investment in technology.

Customised campaigns live within 5 days

Talk to us

Request a callback

Fill in the details below and one of our agile campaign experts will contact you to discuss your specific requirements.

Customer contact campaign to update customer databases case study

Case study 1

Technology and database renewal

A financial services market leader urgently needed to upgrade network-wide consumer contracts and payments systems. The customer database was fragmented and outdated.
An eight-month campaign gained immediate traction as Fexco:

  • provided the necessary expertise, resources, and infrastructure
  • within one month, implemented a flexible outbound call campaign, tailored to match end user needs
  • launched an Appointment Setting Service to manage on-site visits
  • updated 20,000 client records
  • renegotiated contracts which reflected in merchants’ increased productivity of up to 34%.

The newly refined dataset empowered our client with quick and seamless mobility of their Customer Relationship Management tools for ongoing use.

Customer contact campaign to update customer records case study

Case study 2

Financial regulation compliance

Our client was concerned about compliance within the highly-regulated financial sector. They needed an Anti-Money Laundering (AML) campaign to update identity documentation and to verify their customer database.
Over an initial six month campaign, Fexco:

  • deployed a contact campaign within 3 weeks, accommodating technological challenges and limited resources
  • made more than 18,000 calls, successfully identifying and verifying over 5,000 profiles
  • handled all documentation securely in-house
  • provided beginning to end management of the customer journey

We have since partnered with this client on further, successful campaigns.

Discover our flexible customer contact outsourcing solutions

Fill in the details below and one of our agile campaign experts will contact you to discuss your specific requirements.