What do we offer?

Today’s customers want to be able to contact you via multiple channels. This is why at FEXCO we offer a Multi-channel Contact Centre solution which includes phone, email, mobile and social media. We provide a consistent quality of response across all customer contact points.

The FEXCO Contact Management solution has evolved over a number of years to satisfy changing customer needs and priorities. Our solutions are designed using industry leading technology components to deliver a unified communications workspace that support agents (Customer Service Representatives) across multiple channels. 

We believe that leveraging our technology capability is a critical component in delivering value added service-enriched solutions.

We provide a robust, flexible and scalable multi-channel contact centre environment to communicate with your customer base.

Our Solutions

Call Management

Phone (Landline) and Mobile, inbound and outbound calls are managed using the Avaya Contact Centre platform. All reporting is through our Oracle Business Intelligence Suite (OBIEE).

Social Media

FEXCO MBSO’s social media monitoring and response processes are managed using a combination of best in class technical solutions and skilled resources.

Mail/Fax scanned documents

The OpenQ web services interface is used to drive alerts from either custom or third party applications into Agent Desktop.

Email

Agent Desktop is used for email handling. Predefined messages or responses to typical customer queries are added as templates thus enabling automated responses. We route emails into a work queue with live reporting and intelligent scripting.

SMS Short Message

Contact Centre Multi-media (CCMM) email manager retrieves the SMS text message and queues it to the appropriate skillset.

Web E-Chat

FEXCO’s Live Chat solution allows customers to communicate with agents in the FEXCO Contact Centre in real time using easily accessible web interfaces. Our Live Chat web interface is customised for each client.

Request a Callback From The MBSO Team

Let us work with you to develop the best solutions for your business & clients.

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FEXCO MBSO Details

Registered address: FEXCO Centre, Iveragh Road, Killorglin, Co. Kerry.

Call us on:

Ireland: +353 66 979 2710

MBSO Social Media Links: