Financial technology company FEXCO picked up a coveted award at the Global Contact Centre Association (CCA) Awards last night, Wednesday 25th November.
Hosted by the CCA at the Hilton Hotel in Glasgow, the awards recognised companies and industry professionals that have excelled in the service delivery of customer contact and customer facing solutions. Categories on the night included; Best Customer Experience Centre, Industry Professional of the Year and Most Effective Training Programme for which FEXCO received the award.
Topping the ‘Most Effective Training Programme’ category, FEXCO’s Managed Business and Solutions Outsourcing (MBSO) division received the accolade in recognition of their training programme designed to equip agents with the necessary skills to deliver best in class customer contact services.
The winning programme, developed by FEXCO in partnership with the Institute of Technology Tralee, provides an opportunity for FEXCO employees to achieve a 3rd level qualification, relevant to their role. The qualifications available are HETAC Level 6 Certificates in Sales through Service and Team Leadership.
The CCA also organised a two-day industry convention on November 24th and 25th in the Hilton, Glasgow. The convention, this year themed ‘Festival of Engagement’ provided the opportunity for over 500 delegates to share industry expertise and insights with a view to continuously evolving and improving the sector
Attending the convention and awards was a team from FEXCO including Denis Creighton, CEO of FEXCO MBSO.
Commenting on FEXCO’s win Denis Creighton said, “We are absolutely delighted to have received the award for our training programme at the CCA Gala last night. At FEXCO, we recognise that investment in training and development is integral to delivering best in class service for our clients.
“Events like the CCA Awards are of paramount importance to the continued development of the industry. Not only do they stimulate a sense of healthy competition but they compel individuals and indeed organisations to strive to excel and to exceed expectations every year.
“We are particularly proud of the training programme we deliver at FEXCO MBSO and I would like to congratulate the team on this achievement.”
For more information please contact FEXCO’s MBSO division.